Social media, customer service and CRO

  Customer service is an often overlooked part of digital marketing and CRO   Let me set the scene, I am due to fly to Canada in just under 3 days with my mother. She for all her good points is a vegetarian and I had neglected to order the vegetarian meal during booking. I […]

Conversion rates are half the picture

Why people need to stop obsessing about conversion rates First of all let me share a situation that prompted this article. I had run a test that delivered a 60% uplift in conversions. Not bad right. Anyway we put the winning variant live and all was rosy until I was asked why conversion rates had […]

What is a good conversion rate

  I get asked about average/good conversion rates more often then I should. It should be fairly evident that a good conversion rate is whatever number of conversions to visitors that will give you a tidy profit every month. That can be easily worked out based upon your costs, visitors and average conversion value. If a […]